Shipping policy
YOKKAO Shipping Policy
At YOKKAO, every customer and every purchase matters. We strive to provide the best online experience by partnering with the best courier service in the respective regions to make sure that your purchases reach you in the most timely manner.
Processing & Shipping Time
Products in stock at our warehouses are typically shipped within 3 days. We ship directly from our US warehouse to North America, from our European warehouse to Europe, from our UK warehouse to UK and from Thailand to ASIA and Australia . The estimated shipping time will be provided at checkout based on your selected carrier. Pre-order items, as indicated on the product page, are generally shipped within 6 to 8 weeks. Yokkao is not responsible for courier delays.
Our warehouses are located:
YOKKAO USA - Domita LLC
285 Centerpoint Blvd
Pittston PA 18640
USA
YOKKAO Europe - Domita LLC
Podhradská 2872/11a, 350 02 Cheb 2, Czech Republic
Domita LLC
Unit 3 Interlink Way E Bardon Hill, Coalville LE67 1LG, United Kingdom
YOKKAO ASIA
109 90 Soi CB Tact, Tambon Bang Phriang, Bang Sao Thong District, Samut Prakan 10540
Shipping Costs
During checkout, shipping costs will be calculated accordingly along with an estimated delivery date. Customers are responsible for any additional taxes imposed by local customs authorities.
Customers are responsible for any additional import duties from Thailand and taxes imposed by local customs authorities for customized products. These charges are not included in the product price or shipping cost and must be settled by the customer with the relevant customs authority.
Tracking Orders
You will be sent an update with the shipping information and tracking number for your order via email as soon as it is shipped. To monitor the status of your order, you can track it using this link: https://track.yokkao.com.
Undelivered Packages
In case of an attempted delivery by the courier where the customer does not receive the package, or the package is lost by the courier, Yokkao is not responsible for damaged packages or undelivered packages resulting from the courier's actions or the customer not receiving the product.
Contact
For more information on our shipping policy, you may send us a message over our contact page: https://yokkao.com/pages/contact-us